Privacy Policy 100cuc
This document explains in detail how 100cuc collects, processes, stores and protects the personal information of users on our platform. We are committed to keeping your data confidential in line with international data protection standards.
Data Protection Commitment
Six core principles that form the foundation of 100cuc's privacy policy in managing users' personal information.
Data Security
All users' personal information is protected using 256-bit SSL encryption technology. Data is stored on secure servers with strict access controls to prevent any unauthorised access.
Information Confidentiality
100cuc does not sell, rent or disclose your personal information to third parties without your consent. Your privacy is a priority that cannot be compromised.
User Control
You have full rights to access, amend, download or request the deletion of your personal data. Requests can be submitted through our customer support at any time.
Full Transparency
We clearly disclose the purpose of data collection, the parties who may receive that data, and the data retention period. No information is collected in a hidden manner without your knowledge.
Standards Compliance
100cuc's privacy policy is reviewed periodically to ensure it remains aligned with international licensing requirements and best practices in responsible online gambling.
Ongoing Support
The 100cuc customer support team is ready to assist with any privacy-related queries via live chat and email, 24/7 in Bahasa Melayu and English.
🔒 Please read this policy carefully before using the 100cuc platform. By registering or continuing to use our services, you are considered to have fully understood and agreed to this privacy policy.
1. Personal Information We Collect
In the process of providing 100cuc platform services to you, we collect various categories of personal information depending on your interaction with our platform. Collecting this information is necessary to verify your identity, process financial transactions and ensure compliance with the international licensing requirements we adhere to.
a) Account Registration Information
- Full name as shown on your MyKad or official identification document
- Identity card number (MyKad) or passport number
- Date of birth (for age verification of 21 years and above)
- Active email address
- Mobile phone number
- Account username and password (stored in encrypted form)
b) Financial Information
- E-wallet details (Touch 'n Go eWallet, Boost) linked to your account
- DuitNow and FPX online banking information
- Crypto wallet information (USDT, BTC, ETH) for deposit and withdrawal purposes
- History of deposit and withdrawal transactions on the platform
c) Technical and Usage Information
- Your device's IP address
- Web browser type and operating system
- Login records including time, date and location
- History of gaming and betting activity on the platform
- Cookie and session data
2. Purpose of Data Collection and Processing
Each category of data we collect is used for specific and legitimate purposes. 100cuc does not process your personal information for purposes other than those stated below without obtaining your consent first.
- Identity and age verification: To ensure all users meet the minimum age requirement of 21 years in line with licensing requirements and responsible gambling.
- Account management: To create, maintain and manage user accounts securely, including the login and password reset processes.
- Transaction processing: To process deposits from RM30 and withdrawals from RM50 with processing times between 30 minutes and 3 hours.
- Fraud prevention: To detect and prevent fraudulent activity, money laundering and unauthorised use of accounts.
- Legal compliance: To meet reporting requirements to the relevant authorities under the international licensing under which we operate.
- Customer support: To enable our 24/7 support team to assist you with account-related queries and issues.
- Service improvement: To analyse usage patterns and improve the user experience on our platform.
- Promotional communications: To inform you about bonus offers, promotions and important updates related to your account (with the option to unsubscribe).
3. Information Sharing and Disclosure
100cuc takes a strict approach to data sharing. We do not sell or rent your personal information to any third party for marketing purposes. Your information may only be shared in the following circumstances:
a) Trusted Third-Party Service Providers
We work with selected service providers that assist in the operation of our platform — including payment processors, cloud service providers and identity verification systems. All these parties are bound by strict data confidentiality agreements and are only permitted to process your data for the purposes specified.
b) Legal Requirements and Compliance
We may need to disclose your information to the relevant authorities when required by law, court order or the requirements of the international licensing body under which we operate. This includes investigations related to financial crime or money laundering.
c) Business Transfer
In the event of a merger, acquisition or transfer of company assets, user information may be transferred as part of the business assets. Users will be notified by email if such a change occurs and of the new policy that will apply.
4. Data Security Measures
The security of your personal information is the highest priority for 100cuc. We implement multiple layers of technical and organisational protection to safeguard your data from unauthorised access, modification, disclosure or deletion.
- 256-bit SSL/TLS encryption for all data transmission between your browser and our servers
- Password storage using secure one-way hashing algorithms
- Role-based access control (RBAC) for internal staff
- 24/7 security monitoring and intrusion detection systems
- Regular data backups with full encryption
- Periodic penetration testing by independent third parties
- Two-factor authentication (2FA) for staff accounts with access to sensitive data
Although we take every reasonable step to protect your data, no security system can guarantee absolute protection. You are also responsible for keeping your account password secure and not sharing it with any other party.
5. User Rights Regarding Personal Data
As a user of the 100cuc platform, you have the following rights regarding your personal data that we hold. All requests relating to these rights can be submitted to our support team and will be processed within a reasonable timeframe.
- Right of Access: You have the right to obtain a copy of the personal information we hold about you.
- Right of Rectification: If the information we hold is inaccurate or outdated, you have the right to ask us to correct it.
- Right of Erasure: In certain circumstances, you have the right to request that we delete your personal data, subject to the legal data retention obligations we are required to comply with.
- Right to Object to Processing: You have the right to object to the processing of your data for certain purposes such as direct marketing.
- Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
- Right to Withdraw Consent: You may withdraw consent previously given at any time, although this may affect our ability to provide certain services to you.
6. Use of Cookies and Tracking Technologies
The 100cuc platform uses cookies and similar tracking technologies to ensure the platform functions properly and to provide a better user experience. There are several types of cookies we use:
Essential Cookies: These cookies are required for the basic operation of the platform, including login session verification, security and basic navigation. Without these cookies, the platform cannot function properly.
Performance Cookies: These cookies collect information about how users use our platform — such as the most frequently visited pages — to help us improve platform functionality.
Functional Cookies: These cookies allow the platform to remember choices you make such as language, location and other personal settings to provide a more personalised experience.
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and performance of the 100cuc platform.
7. Cross-Border Data Transfer
As a platform operating under international licensing, some user data may be processed or stored on servers located outside Malaysia. In every such case, we ensure that:
- The receiving country or region provides an equivalent or higher level of data protection
- A valid and binding data transfer agreement has been executed with the receiving party
- Appropriate technical and organisational protection measures have been applied
8. Data Retention Period
100cuc retains your personal information for as long as necessary to fulfil the collection purposes stated in this policy, or for as long as required by law and the international licensing requirements applicable to our operations.
Once your account is closed or has been inactive for an extended period, we will retain the minimum data required for financial record-keeping, fraud prevention and legal compliance purposes. Data that is no longer needed will be securely deleted or anonymised.
9. Protection of Minors
The 100cuc platform is strictly for individuals aged 21 and above only. We do not knowingly collect or process personal information from individuals below that age. Every account registration process requires strict age verification.
If we become aware that personal information of an individual below the age of 21 has been collected inadvertently, we will take immediate steps to delete that information and close the account in question. Any concerns regarding this matter may be reported to our support team.
10. Changes to This Privacy Policy
100cuc reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements or operational needs. The latest version of this policy will always be available on our website with a clear effective date.
Any significant changes to this policy will be communicated to users via an in-platform notice or through their registered email. Continued use of the 100cuc platform after the effective date of such changes is considered your acceptance of the updated policy.
11. How to Contact Us
If you have any questions, concerns or complaints regarding this privacy policy or the way we handle your personal information, please contact our customer support team, available 24/7 in Malay and English, through:
- Live Chat: Available directly through the 100cuc platform at all times
- Support Email: [email protected]
We aim to respond to all privacy-related enquiries in a timely manner. For formal data rights requests, please state the type of request and your account details to help speed up the process.
Ready to Play with Confidence?
With a robust privacy policy and high-standard data protection, enjoy slots, live casino, sports betting and a range of other games on the 100cuc platform with full confidence.